Selecting the right company to work with on a creative project can be tricky. If you work in marketing or communications it’s a skill worth developing; you’ll need it for website development, photography assignments, visual identity development and ad campaigns. Any marketing manager will find themselves developing a briefing several times a year, whether it’s part of a selection process or a new assignment with an existing supplier. I think there are four key areas of information that need to be covered in a briefing; context, aspiration, process and logistics.
Help the potential supplier understand who you are. What are your brand values? Describe your brand personality – if that sounds weird describe who your brand would be if it were a person. Who are your customers – how do you want them to describe you?
Provide visual information, existing brochures and websites, brand and/or photography guidelines – even if you’re moving away from that look, it will help the designers understand your company and the legacy.
What is the big idea?
What is the one message you want customers/visitors to get above all else from this project?
Try to inspire the creatives; you could include songs, images, quotes, words that support your aspiration but; resist the temptation to “spell it out”, too much factual detail at this point won’t get the best out of your creatives. You want them to be inspired and creative – not just implement to the limits of your creativity.
Here’s a great presentation on what should be in briefing from the creative’s perspective.
How do you want to work together? This is possibly the most important part of the briefing, but it rarely gets attention – this is partly because it’s very difficult to assess on paper. I treat the whole process as a test for the company; all contact from the moment the brief is sent to the decision date. Easy ways to get disqualified in this period include; not being able to say my company’s name correctly (yes, it happened even after being told how to say it), being rude to anyone you meet from my company during the process (the Richard Branson approach), or wasting my time (yes, it’s happened).
People recognise it when it’s right though, if your team walk out of a briefing with a potential supplier saying things like “they really get us” you’re probably in the right direction.
I look for four things; do they listen, do they build on our ideas, do they do anything extra and do they get my jokes.
The last one might seem frivolous, but if you’ll be working together intensively for a longer period of time it’s important that the relationship is there. Getting each other’s jokes is one sign that you’re on the same wavelength, and that you might enjoy each other’s company.
Possibly the least interesting for the creative – but very important for the account manager to know! Set out who from your side should be the contact person, I recommend a single point of contact if possible. Explain what you expect to be delivered. State what options they have for presenting those deliverables (eg: we sometimes need to be able to email design examples – so I’ll need a standard format file less than 1MB). State the deadline. Are you paying any fee to support their development work – and is the written off against the costs of the successful company? If the briefing is part of an assessment process then explain the criteria for assessment and how (and when!) the decision will be made.
These details are not interesting for a creative person so I usually set them out on a separate page to reduce distraction.
Keep the document short. If you can’t convey what your company is about and what your brand means in under 200 words then perhaps you need to give that more thought before you start an ad campaign.
There will very likely be a group of people round the table when it comes to the decision, two things worth keeping in the front of everyone’s mind are the customer and the aspiration. It can help to name the customer, in our case we called her Iris, and then the discussion became “would this appeal to Iris?”
What do you think? Do you recognise these as the four most important keys? What else would you suggest?
I’ve heard this a few times lately, I work in a very large company and naturally it’s difficult to communicate a consistent meaningful message to more than 100,000 people. So the tactic employed is to tell the top managers and they’re required to pass it on to their managers, who pass it on down the line to the front line teams of the company.
As a post script to my last post, many people are adding green to their avatars on facebook/twitter in support for the Iran election protests. If you want to change your avatar here are some options;
At lunch the other day I overheard two guys talking about “creating barriers to entry” in enthusiastic tones, from their conversation I gathered they’re in the telcom industry and looking at phone applications. What they were actually referring to, without going into detail, was a first mover advantage.
Change Meme 