I received a gift certificate from my company for Christmas, how nice!
I needed to log in to a site and select what I would exchange it for.
Here’s the login information on gift certificate
Here’s the log in screen to redeem that gift certificate
How many of you would have entered the password in the right place first time?
I didn’t, I entered it wrong three times. I had just started an email to complain when I stopped to actually read the card. So happy I did not send that email. I bet I’m not the only one!
When every website presents the login screen with the login name first and the password second make sure your instructions do the same. It’s very simple standard to follow. It will save your users a certain frustration and reduce the workload of your call centre. Many standards exist just to make life easier for visitors to your site.
I chose a book voucher as my Christmas gift, I’m looking forward to choosing some nice reading for Christmas.