Digital Is Forever

In the last of my looking back series – celebrating 10 years of this blog – I’m looking at post I wrote back in 2009 about what happens to your digital presence when you die. A cheerful thought.

The Legacy Locker I mentioned in my original post no longer exists. So what has changed? (Don’t panic: there are other services available. )

Two other big changes; legal firms recommend you appoint a digital executor and platforms have developed their own polices and processes in the event of a user’s death.

For example, facebook have acknowledged the reality of our digital forevers with the option to memorialise accounts, and even give you the option of appointing a legacy contact. Twitter will work with families, or next of kin, to deactivate the account.

Since my blog post two friends have died, and in both cases Facebook was used to organise memorial meetings. Both their accounts are still live and we, as friends continue to share memories on their pages. Given that both these friends have friends and colleagues from around the world it’s a wonderful way for us to keep some memory alive.

What happens to your web presence when you die? Does it hang around forever? With much of our personal administration done online how do our families handle those accounts? And now that we have “virtual” friends and relationships online, does a withering avatar inform them of our demise?

digital_tattooThere’s a new service to be launched next month, called Legacy Locker, which provides storage of all your online profiles, logins and passwords and will release them to a family member in the vent of your death (and on provision of a death certificate and other documentation).

It will certainly easier to go through this process once, rather than multiple times with each social networking/blogging/email/service website.

They’re not the only ones to contemplate this issue, a Dutch networking site Mediamatic has been contemplating it more from a philosophical point of view. They’ve created an exhibition “Ik R.I.P” (Ik = I in Dutch), which is billed as “an exhibition about death, internet and self-representation”. There’s a matching website where you can leave a sort of digital will, linked to one of several online profiles. The focus here is more on the social aspect of what happens after your death, whereas Legacy Locker looks at the very practical problem of your personal information and services online.

Given how much of my life is now online, it makes sense to plan for aspects of my death online.

Reviewing the Book Reviews

Over the last 10 years I’ve reviewed thirty books for this blog, all the reviews have been positive, because if I don’t find a book interesting or valuable I don’t finish it, let alone review it.

Here’s my review of the reviews. Very meta.

The first book I reviewed was The Cult of the Amateur, by Andrew Keen. I characterised it then as “an anti Web 2.0 rant.” Oh boy. At the time I was more optimistic about what we now call social media, but now I think I should have paid more attention to Mr. Keen. He was more right than I realised and the issues he identified still aren’t resolved.

The two books I recommend most often are Don’t Me Think, by Steve Krug which I didn’t review, and The Art of Possibility, by Rosamund Stone Zander and Benjamin Zander which I did.  The first is a speed guide to the principles of building good digital properties – it started out as an internet guide but the principles can be used for more than that. I think I’ve given away at least a dozen copies over the years, I’m not even sure whether I currently own a copy!

The second, the Art of Possibility,  is my favourite leadership book of all time, it’s a book leading to reflection on your own personal leadership style and how you can lead in a way that is honest and encouraging. It’s a delight to read, and almost 10 years after I first read the book I dip into it for inspiration.

Two books that made me think about how we work are A Year Without Pants, by Scott Berkun, and Why Work Sucks and How to Fix It: The Results-Only Revolution, by Cali Ressler and Jody Thompson. Both examine how we work today and it’s evolution from industrial era principles. In my current job I am the only person from my team, or even my department in the office I usually work in, so the ideas in this book about work, results, and communication are once again useful.

A final favourite, and not just for the great title Weird Ideas that Work, by Robert I. Sutton, the weird ideas are for building innovative and creative teams, which is relevant for part of my work. I had accidentally figured out some of his ideas before I read the book but use them even more now. It also helped me look at conflict – when it’s about the work – in a more constructive way instead of wanting to calm it (natural peace-maker reaction). An added reason to like this book, when I reviewed it Mr. Sutton was kind enough to thank me via twitter.


Reading books is one of my favourite things to do, here’s to another 10 years of reading, learning and thinking!


4 Approaches to Work-Life Balance

One of my earliest posts was about the work-life balance, and four ways to think of having it. At the time I was working for a financial institution in the middle of the financial crisis. It was epic. We were working long hours, on tough questions, in an environment of high uncertainty. I had a great team and a good boss – and I think that’s they only we all go through it.

Having come through it, I’m a big fan of setting limits. We all need to spend time with family and friends, we need time to eat well, to exercise, and to sleep properly. I’m better at discussing expectations and planning time ahead. I fill in my calendar to plan important tasks to protect that time and have fewer interruptions as a result. It also helps that I’m the only one of my team in the office I work in – that reduces the rate of interruptions. Once again, a supportive boss helps!

Here’s the original post in full.

The first thing I read this morning was an SMS from a friend who’d just finished work, at 5am. No she’s not a shift worker, she and a colleague had worked through the night. I could feel the words “she’s insane” scrolling through my head, but really I’m not much better having worked a couple of 12+ hour days this week.

So what happened to the work-life balance?

One definition of work-life balance says that you should find both achievement and enjoyment each day in each of four quadrants of your life; work, family, friends and self.  But people still place different priorities on each quadrant, and find a different pattern to balance their priorities.

picture-161: Working 9 to 5

No, nothing to do with Dolly Parton. The idea of turning up at 9, leaving at 5 has a certain simplistic appeal. But for many roles it’s just not realistic – even in regular office jobs people often need to be more flexible.

This choice can make it easier to manage commitments to family, friends, non-work interests and self. But there can also be a trade-off, if your manager needs more from you and sees that you place a much lower priority on work you’re unlikely get that juicy assignment.

As a manager it’s important to know that some people have this attitude to their work, they’ve sold their skills and attention to you for a certain number of hours per week and that’s how they manage their commitments to work and family. From the work perspective this shouldn’t be a problem provided the role doesn’t require undue flexibility, the work culture can accommodate it and the person has realistic expectations in relation to career progress.

picture-1712: Live to work

I’m sure you recognise the pattern, maybe you use this approach. Focusing on the job is the number one priority and all your energy goes into the work. No sacrifice is too great as long as the work gets done. This approach requires a lot of energy, but the rewards in the work sphere are really high.

One speaker at a recent training course was scornful of aiming for a work life balance saying that afterall it’s all part of life. He went on to talk about the measures he has in place to have time with his children but it was very clear that for him it was OK to put all his energy into work.

However the trade-of is the impact on relationships with family and friends. It’s hard to sustain a partnership if you never see each other. It’s also not really sustainable for the individual – leading on occasion to chronic illness.

picture-223: Set limits

There are lots of jobs; executives, managers, consultants where the “live to work” culture is endemic, apparently “setting limits” is an approach with growing appeal.

The idea is that you choose and publicise your personal limit. You might decide that you are not contactable during the weekends and switch off your blackberry. You might decide, as one colleague has,  that you will only schedule meetings in the morning. I’ve decided I will limit my schedule to no more than 4 meetings per day – I find if I have more meetings than that I’m not able to achieve what I need to each day. I’m also going to excuse myself from meetings that lack a purpose. It’s not going to be popular but it will be effective.

picture-234: A 4-Hour Work-Week

Timothy Ferriss’ book “The 4-Hour Work-Week” has become enormously popular and has been featured on CNN, Fast company, USA today and Wired.

He takes a radical look at how we think about work and wealth, and says that our current philosophy of working for forty years, saving, and deferring all the fun stuff until retirement needs rethinking.

Instead he suggests that there is a new subculture, “the New Rich”, which has abandoned this work-life paradigm and instead have found a way to make enough money and free enough time to follow a luxury lifestyle now. The book provides tools to challenge your thinking on how you currently spend your time including a “Lifestyle Quotient” calculator.

I might never manage to fully automate my income, which would give me an LQ of 0, I might not even manage a 4 hour work day (this week’s was 40 hours in four days), but it did challenge me to think a little more in terms of what I really want to be spending my time on – and where I spend my best energy.  Well worth the read.

Image: balance 


The most common post I’ve written in the last ten years has been about buzzwords. My work touches on business, communications and technology and those are fertile grounds for buzzword hunting. In each post I’ve attempted to find the word’s origins, and explain it’s current meaning. I confess I heard more buzzwords when I had an American boss but it’s not an exclusively American phenomenon and friends in Europe and Asia also suggest buzzwords for me to write about.

Some of the words I still hear regularly: Big Data, the Cloud and Socialising projects. In fact their use is growing, and I am rarely called upon to explain “the cloud” any more. Some have thankfully fallen from use, if they ever caught on at all: SoLoMo was a terrible term, and the situation it refers to is so normal that it no longer warrants a specific term.

To date I’ve written 74 posts on various buzzwords, and there seems to be no end in sight as more buzzwords are folded into my work environment every year. In fact it’s so common in the technical field there’s a term to describe wanting the latest feature – buzzword compliant, I’m sure it’s something everyone working in digital projects encounters.

Still haven’t had the courage to play buzzword bingo in a meeting. Let’s see how many buzzwords I discover in the next 10 years.

image: words 

Data for dummies: 6 data-analysis tools anyone can use

I’m a big fan of measurement, metrics and visualisations. I’m not a big fan of the amount of work it can take to set up those metrics. So I was excited back in 2013 to find an article listing six tools to help visualise data, my original post is below, and the original article I referenced is still online.

Five years on and the tools are mostly still around.

  1. BigML
    The company still exists and provides comprehensive data analysis, visualisation and predictions. There’s strong integrations with other tools and programming languages. They’re aiming at the corporate market with enterprise pricing options. There’s still a free option and a subscription option for individuals but their focus seems to be more at the company scale.
  2. Google Fusion Tables
    Disappeared? I suspect some of the data features are still available, but the tool itself has been retired.
  3. Infogram
    Makes infographics in a really simple way, but need to upgrade for any downloads. I so want this tool at work though, I made the infographic scorecard on the right in a matter of minutes.
  4. Many Eyes
    Doesn’t seem to be a stand alone product any more, but has been absorbed into IBM’s data tools, that’s fine, but IBM focuses on the corporate market – and is often at the pricier end of the market in my experience.
  5. Statwing
    Statwing was bought by Qualtrics in 2016, it remains a stand alone tool with the same focus on statistics, you’ll get insights into data, be able to apply statistical tests easily but the output isn’t as designed as some of the other tools.
  6. Tableau
    As luck would have it I now have access to the subscription version of this at work but have yet to play with it. It’s a powerful tool for visualising data and you can wander through the public gallery to see what the possibilities are – including a visualisation of the shape of national happiness. The great thing is that you can always drill down into the data.We will be doing some stakeholder analysis early next year and I think this tool will be a great way to visualise the results.

Five years since my original post and I’m still geekily enthusiastic about data visualisation tools.


I’ve spent about an hour playing with these tools, I’m loving Statwing, and will use it to analyse some of the data we’ve got on adoption of new technology. The Infogram tool also has potential to help present data in a more appealing way.


Image: data

iPad Revisited

The iPad was announced in January of 2010, and launched in April. I was scathing. I couldn’t see what it was for, there was a lot it couldn’t do and I thought the name was terrible. Six months later I bought one, and I still have it. It’s still limited, but as a portable home entertainment centre it works well.

But it’s funny to read how negative I was about it. Mind you I wasn’t alone, Gizmodo, NY Times and Jezabel also saw the same issues.

Here’s the original post.

So the iPad was finally announced after a run of rumours over the last month or two. It won’t be launched until March/April, but there’s already a fever of anticipation on twitter, with about 1000 tweets per minute.

As far as I can tell from the launch video the iPad = kindle + iTouch – iTunes wrapped up in Apple’s high design ethic.

There are already big theories about what it will do, including making higher education irrelevant. The scenario described is more or less using iPad as a tool for eLearning – but eLearning is already used in masses of university and executive education that I don’t see having a new tool as an obvious game changer. If Apple can get enough of the educational material online then perhaps it will transform educational publishing – that is not the same thing as higher education.

So what will it transform? It’s finally a competitor for Amazon’s best selling Kindle, and it’s priced to compete with Kindle, sort of. Kindle is at 259USD and the iPad starts at 499USD, there’s a quality difference and then there is the usual “apple premium”. So although Kindle has already developed a market share, and developed agreements with publishers to ensure a steady stream of new content, they might be pushed to improve the reading experience.

I suspect the transformation will hit the publishing industry and the web/design industries. Both will push the boundaries of current web design to create content – including video and apps – that will be worthy of the iPad – because it is a thing of beauty. The flow of content might follow the example I wrote about earlier this month regarding Digital Magazines.

There are issues, lots of them; some, like the lack of Flash and limited browser, can change relatively easily. But the biggest we-are-all-12-years-old-again issue is the name, calling this iPad just shows they have too many boys in their marketing department. Women immediately connect the name to menstrual pads (see list of twitter trending topics above). Ignominious start for something billed as “the best web surfing experience”.

Short was Good

Back in 2010 twitter was taking off, and there was a real art to constructing a witty informative tweet in 140 characters. Part of that art was using URL shorteners. I wrote about them.

Pretty soon after I wrote about them companies started using them automatically, and there were URL unpackers – so you could see what you were clicking on and avoid clicking on a dodgy link. So twitter used as a URL domain root, making life on twitter easier.

Last year Twitter doubled it’s character limit, and excluded URLs and Hashtags from the count.

URL shorteners still exist but they seem quaint now, I haven’t used one in years. It seems funny to think of the effort that went into some of those early tweets.

Short is good?

So you’ve only got 140 characters to write wittily and get your point across AND  you have to add a URL!? The simple answer is to use a URL shortener, but which one?

There are a lot to choose from,,, to name a few. Or perhaps you’d like to build your own as Coca Cola have done.

It needs to do more than give you short URLs, it needs to be fast and it needs to be reliable.

Now there’s a way to monitor which URL shortener is the most reliable thanks to Dutch company Watchmouse.

So far today all those monitored are operating normally, but in a full month’s analysis the company found that Facebook’s shortener was the slowest by far.

I use shorteners for posting on twitter, that last URL to lifehacker is 93 characters long, the one to Watchmouse’s blog is 111 characters, leave no room witty commentary in a twitter post. took both to 18 characters leaving me 122 characters in a tweet.

However some people are bothered by shortened URL as you can’t see what the destination is and where the URL will take you. Which is smart security thinking. But there are tools for this as well, firefox offers several add-ons, but if you’re not on firefox or you’re behind a firewall that won’t allow you to install the add-on then there’s a site that will expand the URL, called “

Using a URL shortener saves 93 characters
display the original URL from a shortened URL

images: shorts, skirt Eurobike 2009 | babes / CC BY 2.0