More than a Tweet; Vision

It takes more than a tweet to make a company social. This is part 2 of a 7 part series.

In each part there will be an explanation, some examples, what happens when it’s not done well, some tips and resources. To close I will use an invented case study based on the NewArt Museum to demonstrate the step.

Vision

What is the vision you have for social media? What does it bring the company/organisation?

The vision should be expressed in a sentence or two, and it’s forward looking and ambitious.

A good vision statement will help you build buy-in, and it will help you make decisions for all the following steps.

It might be “We use social media to raise awareness of our brand” which positions your social media efforts into content publishing and community management. It could be “We use social to support consumers” which means your efforts focus on social care and possibly some community management. From these two examples I think you can see that defining this first is key.

In large companies it’s likely that you will want a high level vision, while various business teams within the organisation will need to define their purpose in a more specific way. In a previous job our vision for the Enterprise Social Network included “this is the way we will work”, businesses and projects then could use the concept to challenge existing processes and refine a vision for their own use of the tool. For some it because a support tool, for others it was a collaboration tool, others used it to support global communication around new programmes.

Without a well defined vision that is aligned with business goals your next steps risk losing focus, and you will struggle with subsequent decisions or conflicting demands of stakeholders.

Here are some tips on writing a vision statement, and a whole presentation on vision statements. Plus just for fun, some examples of really bad vision statements.

CASE STUDY; NewArt Museum

I’m going to  use an invented organisation to demonstrate each step in this series. Introducing the NewArt Museum.

Background

The Museum was famous and well visited when it was first opened, but recently visitor numbers have dropped, and the analysis shows that the majority of visitors are in a 40+ age group, with very few visitors are in the 18-25 age group. The Museum has secured a art grant aimed at changing this and launched a programme under the name “Secure our Future”.

They have developed a new vision for their business; The NewArt Museum is building new audiences of art-lovers, and supporting contributions from new artists.

Translating this business vision to one for social media = leading a community of young art lovers who engage with the museum and promote its activities.

Next week in this series; Strategy

It takes more than a tweet to make a company social

It takes a lot to make a company really social, certainly more than witty tweets.

I borrowed this title from a tweet, that led to an article (in Dutch) on what it takes to make a company social. That list includes; Connections, Conversations, Consistency, Content, Context and Continuity. I agree with the article’s premise, but my list differs.

Here they are in a roughly logical order, although they inter-relate and often develop in parallel.

  1.  Vision
    What is the vision you have for social media? What does it bring the company/organisation?
  2. Strategy
    How can you reach that vision and deliver against business goals?
  3. Infrastructure
    The governance, accounts, tools, and processes needed to get build a social company, with a strong presence in social media.
  4. People
    An inspired team, committed leadership and an organisational culture built on openness and innovation.
  5. Measurement
    What are you going to measure? How will you know when you’re successful?
  6. Cold hard cash
    Generally the social media accounts themselves are free, but increasingly you need ad spend to build exposure. Some tools cost money, and of course creating content is rarely “free”.

I will delve into each of these in detail in the coming weeks. Stay tuned!